IBC administers Quicktime, a web-based Time & Attendance Input System that can be customized for agency-unique requirements. Customer questions and concerns are promptly and accurately addressed through a network of help desks, online help capability, training, user manuals and easily accessible IBC staff. IBC works closely with clients to meet their individual needs, identify areas requiring payroll staff intervention and/or monitoring, and to provide continuous feedback and resolution of payroll and T&A issues. IBC takes a proactive approach to ensuring that employees are paid accurately and on time, initiating problem resolution and interacting with employees, timekeepers, supervisors and personnel offices sometimes even before the affected employee is aware that there is a problem. IBC provides a full range of operational payroll services, debt management, benefits administration, payroll accounting and client specific customer service. Along with FPPS, these systems provide seamless integration, eliminating data redundancy and increasing efficiencies in personnel processing. The HRMS includes an integrated learning management and performance management system, referred to as FedTalent, an Entry on Duty System, a Workforce Transformation and Tracking System for federal employees, an Affiliate Workforce Tracking System for contractors, and automated staffing systems. In addition to basic personnel and payroll processing, IBC offers comprehensive integrated HR products and services through its Human Resources Management Suite. IBC prides itself on delivering an all-inclusive HR servicing model while providing clients with exceptional customer service and economic value through partnership in providing quality, effective, and efficient HR services critical to their mission. IBC provides a full range of HR operational services including, Organization and Position Management, Staff Acquisition, Benefits Management, Employee Relations, Labor Management, Personnel Action Processing and Electronic Official Personnel Folder Maintenance, HR Systems Administration and Personnel Security and PIV Card Processing. Populated with data from FPPS and other source systems, it serves as an enterprise reporting and application solution across functional areas for DOI and IBC clients governmentwide. The IBC Datamart is a data warehouse environment utilizing an Oracle database that provides online access through its core reporting tool and other customized auxiliary applications. The system automatically generates corrections to intervening personnel transactions, as well as triggers automated retroactive pay adjustments for up to 26 pay periods. The fact that personnel and payroll data is integrated into one database eliminates the need for resource-intensive reconciliations between two systems. A major feature of FPPS that substantially improves the personnel and payroll product is its capability for users to process retroactive personnel and T&A actions. The system's table-driven features allow for responsiveness and flexibility in implementing new programs, laws, and regulations and for addressing client-specific pay plans and processes. Certain aspects of security can be controlled by the customer and are flexible enough to support most business processes. The integrated user friendly, point and click screens, system for real-time updates and edits of employee personnel and payroll data clearly enhances the timeliness and accuracy of agency personnel and pay actions. FPPS is customer-driven, creating and generating the full life cycle of personnel and payroll transactions, enabling agencies to maintain records electronically. FPPS meets all government requirements and federal payroll guidelines. The Federal Personnel and Payroll System is a comprehensive personnel and payroll system.
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